For Lin, this was unacceptable — the company was their baby, and the product was Lin's life's work.
After several meetings with key employees and managers, it was clear there was no single issue — unproductive processes, broken communication between and within departments, chaotic planning, were all contributing to inefficiency and low employee morale. Lin knew that this couldn't go on - but, everyone saw the issue somewhere else, and it seemed impossible to pinpoint the core problems, let alone address them head-on.